Refund Policy

1. General Policy

At Phrames, we are committed to providing quality service to all our users. This refund policy outlines the circumstances under which refunds may be issued.

2. No Refund Policy

All payments made for campaign plans are non-refundable once the service has been provided.

This means that once your campaign is activated and made visible on our platform, no refunds will be issued for:

• Change of mind after purchase
• Unused portion of a plan period
• Early termination of a campaign by the user
• Dissatisfaction with campaign performance or reach
• Technical issues on the user's end (device, browser, internet connection)

3. Refund Eligibility

Refunds will ONLY be issued in the following circumstances:

• Service Not Provided: If we fail to activate your campaign within 24 hours of successful payment
• Technical Failure: If our platform experiences a complete service outage for more than 72 consecutive hours
• Duplicate Payment: If you were accidentally charged multiple times for the same transaction
• Payment Error: If you were charged but the payment was not processed correctly on our end

4. Refund Process

If you believe you are eligible for a refund based on the criteria above:

1. Contact us immediately through our website at cleffon.com
2. Provide your transaction ID, campaign details, and reason for refund request
3. Our team will review your request within 3-5 business days
4. If approved, refunds will be processed within 7-10 business days
5. Refunds will be issued to the original payment method used

5. Free Campaign Policy

The first free campaign (1 month) provided to new users is a promotional offer and does not involve any payment. Therefore, no refund applies to free campaigns.

6. Campaign Expiration

All campaigns have a defined duration based on the selected plan:

• 1 Week Plan: 7 days
• 1 Month Plan: 30 days
• 3 Months Plan: 90 days
• 1 Year Plan: 365 days

Campaigns automatically expire after the plan duration. No refunds will be issued for expired campaigns or unused time.

7. Service Modifications

We reserve the right to modify our service features, pricing, or plans at any time. However, changes will not affect active campaigns that have already been paid for.

8. Account Termination

If your account is terminated due to violation of our Terms and Conditions, no refunds will be issued for any active campaigns or unused plan time.

9. Payment Disputes

If you have a dispute regarding a payment, please contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks may result in account suspension.

10. Business Information

Phrames is operated by:

11. Contact for Refund Requests

For any refund-related queries or requests, please contact us at:

Email: support@cleffon.com

Please include your transaction details, campaign information, and a clear explanation of why you believe you are eligible for a refund.