Privacy Policy

1. Introduction

Welcome to Phrames. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and authentication details when you create an account
• Campaign Content: Frame images and campaign details you upload
• Payment Information: Processed securely through Cashfree (we do not store credit card details)
• Usage Data: Campaign views, downloads, and interaction statistics
• Device Information: IP address, browser type, and device information

3. How We Use Your Information

We use your information to:

• Provide and maintain the Phrames service
• Process your campaign creations and manage your account
• Handle payments and billing
• Send important service updates and notifications
• Improve our platform and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Data Storage and Security

We take data security seriously:

• Your data is stored securely using Firebase and Google Cloud Platform
• We use industry-standard encryption for data transmission
• Payment processing is handled by Cashfree with PCI DSS compliance
• Access to personal data is restricted to authorized personnel only
• We regularly review and update our security measures

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these circumstances:

• Service Providers: With trusted third parties who help us operate our platform (Firebase, Cashfree)
• Legal Requirements: When required by law or to protect our rights
• Public Campaigns: Campaign content marked as public will be visible to other users
• Business Transfers: In case of merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your campaign data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@cleffon.com

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze platform usage and performance
• Improve user experience

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. Children's Privacy

Phrames is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal data for as long as:

• Your account is active
• Needed to provide our services
• Required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.

10. International Data Transfers

Your data may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of Phrames after changes constitutes acceptance of the updated policy.

12. Business Information

Phrames is operated by:

13. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

• Support: support@cleffon.com
• Business Inquiries: hello@cleffon.com